HCM induction, 15 new staff trained

 

 

 

The Human Resources Department in April provided induction training for 15 new staff. The training was conducted via Microsoft Team from 14^th-17^th April 2020 from 9:00am-2:00pm daily.

Presentations were made by seasoned banking officials within the bank via Micro Soft Teams. The following were presented by order of the days:

• A video on “Our Transformation Journey
• Introduction, UBA Core Values
• Basic Banking Operations
• Retail/Remittance Products, Card Products and Services
• Good Etiquette for Excellence
• Treasury and Money Market Operations
• Credit Management
• Performance Management, Bank’s Policies and Regulation
• Fraud Detection and Control
• Overview of compliance and Anti-Money Laundering
• Customer Service, as a cultural practice
• Internal Audit
• The Role of MCC in the business
• Branding, Look and Feel
• The Role of MCC in the business
• Branding, Look and Feel
• FINACLES and Information Security in UBA
• Personal Grooming and Saving Culture

Lessons Learned

• The induction has enabled the new staff to understand about the operations of the bank.
• During the presentation of the short video by the Group Chairman, Tony Elumelu, the inductees learned from him that ‘it’s always good to commend someone for good job done’. This to him would embolden the person to work harder to attend results.
• The presentation done by the MD/CEO made me to understand that, branding does not only stop with the MD/CEO or staff at MCC. ‘Every staff represents the brand of UBA’ he said.
• The MD/CEO disclosed to inductees that they should see themselves attaining any position in UBA. ‘Hard work and results counts’ he emphasised.
• The UBA MD/CEO explained to participants about the importance of the Core Values with a specific focus on the UBA  3Es i.e.
  • Enterprise
  • Excellence and;
  • Execution